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Train companies need to make it easier for Sutton residents to claim their share of the £56million of unclaimed refunds

I have uncovered figures which indicate that an estimated 25,872,000 delayed journeys take place annually on the commuter lines into London, with 85% of refunds remaining uncollected by travellers. This figure amounts to in excess of £56million a year.

At present, Sutton commuters using the overland trains into London are facing unacceptable levels of delay as a common occurrence. Because claiming back for delayed journeys is cumbersome, millions go unclaimed every year. I am calling on the Mayor of London to see what he can do to encourage train companies to automate the process as is the case with Oyster travel, making it easier for hard pressed commuters to receive the compensation they are fully entitled to. In the longer term, these shocking figures makes a strong argument for the Mayor and Transport for London taking over the operation of the overland lines within the M25 and integrating them into the capital’s services.

Steve O’Connell

London Assembly Member for Sutton & Croydon

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